Privacy Policy

1. Introduction

qnex9 ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you regarding your information. By accessing or using our website and services, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, and login credentials provided when you register for an account.
• Usage data: pages visited, features used, timestamps, and interaction patterns within our platform.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Communications: information you provide when contacting our support team or responding to surveys.
• Cookies and similar technologies: data collected through cookies, pixels, and local storage to support functionality and analytics.

3. How We Use Your Information

We use collected information for purposes including:

• Providing, operating, and maintaining our platform and its features.
• Personalizing your experience and improving usability.
• Communicating with you about updates, security notices, and support requests.
• Monitoring usage trends to strengthen platform performance and reliability.
• Detecting, preventing, and addressing fraud, abuse, or security issues.
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Where applicable data protection law requires it, we process personal information on the basis of your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, or compliance with a legal obligation.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers: third parties that help us operate our platform, such as hosting, analytics, and customer support tools.
• Legal and compliance: authorities or third parties when required by law, regulation, or legal process.
• Business transfers: a successor entity in the event of a merger, acquisition, or sale of assets.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, understand how our platform is used, and support core functionality. You can control cookie preferences through your browser settings; disabling certain cookies may affect the availability of some features.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a portable copy of your information, where technically feasible.

To exercise these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be indicated by updating the "Last Updated" reference at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through the contact details listed in the footer of this website.